1. Allow emails from us. Add [This email address is being protected from spambots. You need JavaScript enabled to view it.] to your safe senders list (whitelist). If you use a work email address, ask your IT team to whitelist this address.
2. Open the password reset page.
3. Enter your registered email address and submit your request.
4. Check your inbox for the password reset email and follow the instructions to set a new password.

What if the password reset email does not arrive?

• Allow a few minutes for the email to arrive.
• Check your spam or junk folder. If you find the email there, mark it as “Not spam” or “Not junk”.
• Check your email address. Make sure you entered the address registered to your account.
• Ask your IT team for help. Your organisation’s email filters may have blocked or quarantined the message before it reached your inbox. Ask IT to check for emails from [SENDER EMAIL ADDRESS], release any blocked message and whitelist the address.

Once your IT team confirms that emails from this address are allowed, return to the password reset page and submit a new request if needed.